Configuration flexible des champs personnalisés pour les contacts et tickets, enregistrement d'informations commerciales clés, analyse des problèmes de produits
Attribution en un clic, peut @ personnel collaboratif pour gestion conjointe, transfert rapide entre départements, rappels en temps réel assurent un traitement rapide des tickets
Résolution/fermeture automatique des tickets en cas de délai dépassé, envoi automatique d'enquêtes de satisfaction des tickets, règles d'attribution automatisées
60% d'amélioration de l'efficacité de traitement des tickets
50% de réduction du temps de réponse moyen
Satisfaction client améliorée à 95%
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