궁극적인 음성 상호작용 경험을 위한 고급 AI 기술
100개 이상의 언어 지원, 빠른 응답, 높은 동시성 지원
지식 베이스와 고객 요청의 의미론적 분석을 기반으로 인간 개입이 필요한지 지능적으로 판단
통화 음성을 텍스트로 변환, 지능형 요약; 인간 개입 조건이 충족되면: 이메일/SMS/DingTalk를 통해 관련 담당자에게 알림
다양한 문화적 배경에 적응하여 고객 의도를 더 잘 이해
전체 고객 서비스 프로세스를 포괄하여 서비스 효율성 향상
일반적인 질문에 자동으로 답변하고 제품 정보 제공
주문 상태 및 물류 정보의 실시간 문의
반품, 교환, 불만 및 기타 애프터서비스 문제 처리
예약 및 알림 서비스 자동 배치
수동 고객 서비스 비용의 80% 절감
24/7 무중단 서비스, 10배 빠른 응답
95% 고객 만족도 평가
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