AI Voice Robot
AI Voice, Delivering Professional Service Warmth
AI Voice simulates native customer service for consultations, efficiently handles common issues, records complex customer needs, and pushes to managers. AI trained for cross-border e-commerce scenarios such as order processing, logistics tracking, and returns/exchanges
Core Features
Advanced AI technology for ultimate voice interaction experience
Multilingual Robot, Low Latency, Human-like
Supports 100+ languages, rapid response, high concurrency support
Supports 100+ languages, rapid response, high concurrency support
Semantic Intelligent Analysis for Human Transfer
Based on knowledge base and semantic analysis of customer requests, intelligently determines whether human intervention is needed
Based on knowledge base and semantic analysis of customer requests, intelligently determines whether human intervention is needed
Intelligent Conversation Summary
Call voice-to-text, intelligent summarization; when human intervention conditions are met: notify relevant personnel via email/SMS/DingTalk
Call voice-to-text, intelligent summarization; when human intervention conditions are met: notify relevant personnel via email/SMS/DingTalk
Cross-border E-commerce AI Customer Service
Adapts to different cultural backgrounds, better understands customer intent
Adapts to different cultural backgrounds, better understands customer intent
Semantic Intelligent Analysis for Human Transfer
Customer Voice
Return my order
Order #12345
Processing
- High confidence - Auto Process
- Medium confidence - Review Required
- Low confidence - Transfer to Human
Conversation Summary
issue Customer reported product quality issues with order #12345
solution Provided troubleshooting steps and offered replacement
follow-up Follow-up scheduled in 3 days to confirm satisfaction
Use Cases
Covering the entire customer service process, improving service efficiency
Customer Inquiry
Automatically answer common questions and provide product information
Automatically answer common questions and provide product information
Order Inquiry
Real-time order status and logistics information inquiry
Real-time order status and logistics information inquiry
After-sales Service
Handle returns, exchanges, complaints and other after-sales issues
Handle returns, exchanges, complaints and other after-sales issues
Appointment Service
Automatically arrange appointments and reminder services
Automatically arrange appointments and reminder services
Why Choose Our AI Voice Robot
Experience the advantages of intelligent voice automation
Cost Savings
Reduce 80% of manual customer service costs
Reduce 80% of manual customer service costs
Efficiency Improvement
24/7 uninterrupted service, 10x faster response
24/7 uninterrupted service, 10x faster response
Customer Satisfaction
95% customer satisfaction rating
95% customer satisfaction rating
get started
Put AI on every call. Keep a human on the hard ones.
Start your free trial now and experience the revolutionary changes brought by AI voice technology
faq
Questions buyers ask before they sign
- What does an AI voice agent actually do on a call?
- It answers, identifies why the customer is calling, and finishes the request if it can — order status, appointment changes, account questions. When it cannot, it transfers to a person and passes along what it already learned, so the customer does not start over.
- How do you decide what the AI handles and what a human takes?
- By confidence. High-confidence intents are handled automatically, medium-confidence ones are handled but flagged for review, and low-confidence calls go straight to a person. You set the thresholds, and you can see every decision after the fact.
- What languages can the AI voice agent speak?
- It answers in the language the caller uses. Which languages you enable is part of setup — tell us the markets you serve and we configure the voice agent for those, rather than turning on a long list you will never use.
- Will callers know they are talking to AI?
- That is your call, and it is a configuration choice, not a technical limit. Some markets and industries require disclosure; we set it up the way your compliance requires.
- What happens to the call recording and transcript?
- Both are stored against the conversation, so the next agent — or a quality reviewer months later — can see exactly what was said. Access is by role, and every retrieval is logged.