지식 베이스 내용을 바탕으로 고객 질문에 대한 답변을 자동으로 미리 생성하여 에이전트가 원클릭으로 답변 가능
골드 스탠다드 고객 서비스 톤으로 텍스트를 다듬기: 텍스트 확장, 텍스트 축약, 톤 강화(전문적, 흥미로운, 친근한)
티켓 대화 요약 차원: 고객 문제, 제공된 솔루션, 해결 상태, 서비스 개선 포인트, 고객 만족도
맞춤형 AI 인식 범위 및 시나리오; 서비스 문제에 대한 관리의 적시 개입, 크로스보더 전자상거래 업계의 고객 회복/부정적 리뷰 위험 회피
에이전트 서비스 효율성 40% 향상
첫 통화 해결률 85%로 향상
고객 만족도 96%로 향상
;%20}%20.cls-1,%20.cls-2,%20.cls-3%20{%20stroke-width:%200px;%20}%20.cls-2%20{%20fill:%20url(%23linear-gradient-2);%20}%20.cls-3%20{%20fill:%20%2310045e;%20}%20%3c/style%3e%3clinearGradient%20id=%27linear-gradient%27%20x1=%27397.9%27%20y1=%27-88.27%27%20x2=%27-82.4%27%20y2=%27272.71%27%20gradientUnits=%27userSpaceOnUse%27%3e%3cstop%20offset=%270%27%20stop-color=%27%235bc4f0%27/%3e%3cstop%20offset=%271%27%20stop-color=%27%23611ad4%27/%3e%3c/linearGradient%3e%3clinearGradient%20id=%27linear-gradient-2%27%20x1=%27524.13%27%20y1=%2779.69%27%20x2=%2743.83%27%20y2=%27440.67%27%20xlink:href=%27%23linear-gradient%27/%3e%3c/defs%3e%3cg%20id=%27_%D0%A1%D0%BB%D0%BE%D0%B9_1%27%20data-name=%27%D0%A1%D0%BB%D0%BE%D0%B9%201%27%3e%3cg%3e%3cg%3e%3cpath%20class=%27cls-1%27%20d=%27m180.11,0C111.28,0,53.64,32,16.7,79.63c-50.75,65.45,23.49,154.25,97.38,116.84l229.81-116.35C305.91,31.38,246.7,0,180.11,0Z%27/%3e%3cpath%20class=%27cls-2%27%20d=%27m465.52,18.55l-193.24,135.02h0L15,333.32c37.92,49.72,97.76,81.82,165.11,81.82,114.64,0,207.57-92.93,207.57-207.57,0-16.15-1.88-31.85-5.38-46.94L465.52,18.55Z%27/%3e%3c/g%3e%3cg%3e%3cpath%20class=%27cls-3%27%20d=%27m899,153.49c-66.53,0-113.44,46.91-113.44,110.88s46.91,110.88,113.44,110.88c49.05,0,87.43-25.16,103.64-64.4h-44.78c-12.37,18.34-31.56,26.86-58.85,26.86-36.68,0-64.82-20.89-70.79-58.43h183.39v-14.93c0-63.97-46.06-110.88-112.59-110.88Zm-69.51,89.56c8.1-33.26,34.54-52.03,69.51-52.03s61.84,18.34,69.94,52.03h-139.46Z%27/%3e%3cpath%20class=%27cls-3%27%20d=%27m1274.55,153.49c-66.53,0-113.44,46.91-113.44,110.88s46.91,110.88,113.44,110.88,113.44-46.91,113.44-110.88-46.91-110.88-113.44-110.88Zm0,184.24c-43.5,0-72.5-30.71-72.5-73.35s29-73.35,72.5-73.35,72.5,30.71,72.5,73.35-29,73.35-72.5,73.35Z%27/%3e%3cpath%20class=%27cls-3%27%20d=%27m1515.2,90.8h-99.37v278.91h99.37c97.24,0,148.41-55.87,148.41-139.46s-51.18-139.46-148.41-139.46Zm0,238.83h-55.87v-198.74h55.87c71.22,0,104.49,39.24,104.49,99.37s-33.26,99.37-104.49,99.37Z%27/%3e%3cpath%20class=%27cls-3%27%20d=%27m1791.72,153.49c-66.96,0-113.87,46.49-113.87,112.59,0,69.52,52.03,109.18,107.04,109.18,36.68,0,67.81-17.49,81.88-51.6v46.06h37.11v-103.63c0-67.38-46.06-112.59-112.16-112.59Zm-.43,184.24c-43.5,0-72.5-30.71-72.5-73.35s29-73.35,72.5-73.35,72.5,30.71,72.5,73.35-29,73.35-72.5,73.35Z%27/%3e%3cpath%20class=%27cls-3%27%20d=%27m2015.48,245.18c-26.01-3.41-48.19-5.54-48.19-25.59,0-16.63,15.35-29.42,42.22-29.42s40.52,11.94,41.8,28.15h40.09c-.85-36.25-31.98-64.82-82.31-64.82s-82.74,28.15-82.74,69.52c0,48.19,44.35,55.01,81.03,59.7,26.44,3.41,48.62,5.97,48.62,26.02,0,16.63-15.78,29.85-46.49,29.85s-45.63-12.37-46.48-29.85h-40.94c1.28,38.38,34.55,66.53,87.43,66.53s87.43-27.72,87.43-70.37c0-48.19-44.78-55.02-81.46-59.71Z%27/%3e%3cpath%20class=%27cls-3%27%20d=%27m2233.18,153.49c-31.14,0-55.87,14.07-70.37,40.09v-126.66h-40.51v302.8h40.51v-109.6c0-45.21,26.02-69.09,63.54-69.09s63.54,23.46,63.54,69.09v109.6h40.52v-109.6c0-73.78-44.78-106.62-97.24-106.62Z%27/%3e%3cpath%20class=%27cls-3%27%20d=%27m1030.31,245.61v124.1h40.51v-124.1c0-37.72,18.97-53.64,47.83-54.5v-.08h37.49v-37.49h-37.49c-52.78.91-88.34,30.78-88.34,92.07Z%27/%3e%3cpath%20class=%27cls-3%27%20d=%27m668.76,208.08h-109.68v-117.28h-43.5v278.91h43.5v-121.54h151.76l-19.09-27.95c-5.19-7.59-13.79-12.14-22.99-12.14Z%27/%3e%3cpolygon%20class=%27cls-3%27%20points=%27714.74%20161.21%20714.74%20208.08%20714.74%20248.17%20714.74%20253.88%20714.74%20369.71%20758.24%20369.71%20758.24%2090.8%20714.74%2090.8%20714.74%20161.21%27/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)