Amazon Integration
HeroDash for Amazon Sellers
Connect your Amazon seller account and manage buyer messages, orders, and customer service in one AI-powered helpdesk.
HeroDash was formerly known as Callnovo CRM and is operated by Callnovo USA, Inc. (formerly Upcross Solutions, Inc.).
What you can do with HeroDash
Buyer Messaging
Receive and answer Amazon buyer messages alongside your other support channels, with SLA tracking to help you respond on time.
Receive and answer Amazon buyer messages alongside your other support channels, with SLA tracking to help you respond on time.
Order Context
See relevant order information next to each conversation via the Amazon Selling Partner API (SP-API), so agents reply with full context.
See relevant order information next to each conversation via the Amazon Selling Partner API (SP-API), so agents reply with full context.
AI-Assisted Replies
Draft policy-compliant responses in seconds with AI suggestions built for e-commerce customer service.
Draft policy-compliant responses in seconds with AI suggestions built for e-commerce customer service.
One Inbox for Every Channel
Handle Amazon, TikTok Shop, email, chat, and voice from a single workspace with unified reporting.
Handle Amazon, TikTok Shop, email, chat, and voice from a single workspace with unified reporting.
How to connect
step 1 Create your HeroDash account
Sign up for a free trial — no credit card required.
Sign up for a free trial — no credit card required.
step 2 Authorize the connection
Connect your Amazon seller account securely through Amazon's authorization flow in Seller Central.
Connect your Amazon seller account securely through Amazon's authorization flow in Seller Central.
step 3 Start supporting your buyers
Buyer messages and order context flow into your HeroDash workspace automatically.
Buyer messages and order context flow into your HeroDash workspace automatically.