What does "one inbox" actually mean here?

Voice, chat, email, WhatsApp, LINE and TikTok arrive in the same queue and the same agent view. An agent does not switch tools to answer a WhatsApp message and then a phone call.

What happens when a conversation moves between channels?

The history moves with it. If a customer starts on chat and then calls, the agent picking up the call sees the chat. This is the single thing customers notice most when it is missing.

Can we keep separate queues for different brands or regions?

Yes. Routing rules, business hours and assignment can differ per queue, which is how most teams run more than one brand or more than one market out of one workspace.

Multi-channel Workspace

Every Message is the Starting Point of Global Business

Omnichannel conversational experience, reshaping customer communication. Integrates phone, email, live chat, SMS, social media, e-commerce platforms, allowing agents to complete all work from a single interface

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5 supported channels — One platform, manage all customer touchpoints

Supported Channels

One platform, manage all customer touchpoints

Phone
Email
Live Chat
SMS
Social Media

Core Features

Real-time Translation for Customer Service

Solves cross-language and cross-cultural issues, real-time translation tools provide multilingual service support

Sensitive Word Interception

Sensitive word libraries for various e-commerce platforms, prevents agents from violating platform rules or damaging brand image, includes exclusive cross-border e-commerce platform sensitive word library

E-commerce Platform Integration

When customers inquire about orders, easily check order/logistics information

Detect • Filter • Block

User Message spam

Scanning... Sensitive Words Database

Message Blocked Contains prohibited word Please edit and try again

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Unify Your Customer Service Channels

Start your free trial now and experience the omnichannel customer service workspace

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faq

Questions buyers ask before they sign

What does "one inbox" actually mean here?: Voice, chat, email, WhatsApp, LINE and TikTok arrive in the same queue and the same agent view. An agent does not switch tools to answer a WhatsApp message and then a phone call.
What happens when a conversation moves between channels?: The history moves with it. If a customer starts on chat and then calls, the agent picking up the call sees the chat. This is the single thing customers notice most when it is missing.
Can we keep separate queues for different brands or regions?: Yes. Routing rules, business hours and assignment can differ per queue, which is how most teams run more than one brand or more than one market out of one workspace.