HeroDash · real-time customer service system
Every customer conversation. Under control.
HeroDash coordinates AI agents, human teams, voice, messaging, quality and operations in one real-time system.
01 — Right now
Every customer is talking at once.
Different shapes, different sizes, no order and no colour — because nothing has decided yet what any of them is. This is what an inbox actually looks like at 09:14 on a Monday.
02 — Keep scrolling
HeroDash puts every one of them in line.
Each request gets read, classified and given a lane. The corners come off. The sizes even out. What was noise becomes a queue with a clock on it.
03 — The result
Noise in. Order out.
Same volume. Same messy reality. Every circle above now has a colour — meaning the system knows who is handling it, and by when.
how it works
AI handles. Humans decide.
Every AI reply is drafted for an agent to approve — or sent on its own when confidence is high.
One customer. Every channel.
An Amazon order, a WhatsApp chat, an email follow-up — one thread, one history.
Every escalation keeps its context.
Nothing gets re-explained when a bot hands a conversation to a person.
The HeroDash Product Suite
Omnichannel platform for global enterprises—unified,scalable,AI-powered.
- Human-like voice,low latency,multilingual
- Understands intent and tone with semantic AI
- Auto-generates smart conversation summaries
- Handles multi-turn chat with emotion & intent detection
- Supports customizable business workflows
- Builds knowledge base from past conversations
- Connects voice,chat,email,SMS,and social platforms
- Real-time multilingual translation
- Integrates with ERP & eCommerce platforms for order queries
- Smart IVR with customizable voice menus
- Intelligent call routing by skill or region
- Built-in post-call CSAT collection
Integrations
Works with the tools your customers already use
Orders from Amazon and Shopify, chats from WhatsApp and LINE — all in one workspace.
See all integrations
who you serve
Every one of these is a conversation your software has to get right.
Different languages, channels and time zones — HeroDash routes, translates and resolves each one, then shows you exactly how it went.
Trusted by 2000+ Enterprises
Trusted by 2000+ enterprises, empowering your business growth
start
Smarter customer service — AI, automation and insight in one platform.
Start Your AI-Powered Global Customer Service Journey
faq
Questions buyers ask before they sign
- What is HeroDash?
- HeroDash is a customer service platform that runs voice, live chat, email and social messaging in one workspace, with AI handling routine contacts and your team taking the rest. It is built and operated by Callnovo, a customer service company founded in 2004.
- Is HeroDash self-serve, or do you set it up for us?
- We set it up. You tell us your channels, your volume and how you want contacts routed; we configure the workspace, train the AI on your own flows, and walk your team through it before you take live traffic. This is deliberate — most small teams buy customer service software and never finish configuring it.
- Which channels does HeroDash support?
- Voice, live chat, email, WhatsApp, LINE and TikTok, in one shared inbox. A conversation keeps its history when it moves between channels or between agents, so the customer does not repeat themselves.
- Does the AI replace our agents?
- No. The AI takes contacts it can finish on its own and hands everything else to a person with the full transcript and account context attached. You decide where that line sits, and you can move it per queue as you get comfortable.
- Can HeroDash see our order data?
- Yes, if you sell on Amazon, Shopify or eBay. The Amazon integration uses the SP-API directly, so agents and the AI answer from live order status rather than guessing or asking the customer for details you already have.