What is included in the price?

The platform plus the configuration and onboarding work. We do not sell setup as a separate implementation project — it is the part that makes the software actually work for a small team, so charging extra for it would defeat the point.

Do I need a minimum number of seats?

No. Tell us the volume you actually have. Plans are sized to channels and traffic rather than to a seat floor that forces you to buy more than you need.

Can we mix AI and human handling?

Yes, and most teams do. A typical setup has AI on first contact for routine intents and people on escalations, complaints and anything involving money — with the split different per channel.

What if we already use Zendesk, Gorgias or Freshdesk?

Migration is part of onboarding. We have moved customers off other helpdesk platforms; the work is mapping your queues, macros and routing rules onto HeroDash, and we do that with you rather than handing you an import tool.

Flexible Pricing

Choose Your Perfect Plan

From small teams to large enterprises, we have the right solution for you

18 capabilities × 3 tiers — filled = included

$ 45: per month/account
$ 70: per month/account
—: Contact sales for pricing if account number exceeds 50

Starter Perfect for small teams Get Started

Professional Great for growing businesses Get Started

Enterprise Built for large enterprises Get Started

capability matrix

capability	Starter	Professional	Enterprise
Phone channel	✓	✓	✓
Email channel	✓	✓	✓
Online chat	—	✓	✓
SMS channel	—	✓	✓
Facebook	—	✓	✓
WhatsApp	—	✓	✓
Instagram	—	✓	✓
Contact management	✓	✓	✓
Ticket management	✓	✓	✓
Order query (Amazon, Shopify, ERP integration) - Free	Order query (Amazon, Shopify) - Free	Order query (Amazon, Shopify, ERP integration)	✓
API integration	—	—	✓
Report analysis	✓	✓	✓
Advanced analytics	—	—	✓
AI assistant	✓	✓	✓
Automation	✓	✓	✓
Chatbot (optional)	—	✓	✓
Voice bot (optional)	✓	✓	✓
Multi-language translation (optional)	✓	✓	✓

Add-on Services (optional)

Choose the right add-on services based on your business needs

$20 Multi-language translation Real-time translation service, supporting 100+ languages per account/month

$10 Agent monitoring Full-time agent monitoring and management per account/month

$0.15 Chatbot Intelligent chatbot, charged by usage per session

$0.15 Voice bot Other languages please consult sales per minute (English)

Frequently Asked Questions

Is there a free trial? Yes, we offer a 14-day free trial, including all core features.

Can I upgrade or downgrade my plan anytime? Yes, you can upgrade or downgrade your plan anytime, and fees will be calculated proportionally.

What payment methods do you support? We support credit cards, bank transfers, Alipay, and other payment methods.

What customization services does the Enterprise plan include? The Enterprise plan includes custom development, private deployment, and dedicated support services.

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faq

Questions buyers ask before they sign

What is included in the price?: The platform plus the configuration and onboarding work. We do not sell setup as a separate implementation project — it is the part that makes the software actually work for a small team, so charging extra for it would defeat the point.
Do I need a minimum number of seats?: No. Tell us the volume you actually have. Plans are sized to channels and traffic rather than to a seat floor that forces you to buy more than you need.
Can we mix AI and human handling?: Yes, and most teams do. A typical setup has AI on first contact for routine intents and people on escalations, complaints and anything involving money — with the split different per channel.
What if we already use Zendesk, Gorgias or Freshdesk?: Migration is part of onboarding. We have moved customers off other helpdesk platforms; the work is mapping your queues, macros and routing rules onto HeroDash, and we do that with you rather than handing you an import tool.