AI Chat Robot
AI agents trained for global e-commerce support
Trained for global e-commerce needs,from troubleshooting to returns.Understands your customers,responds precisely,and brings a more human touch to every interaction.
Advanced AI Capabilities
RAG, fine-tuned LLMs and flows — working together on real support cases.
Smart FAQs on Chat
Guide conversations with predefined FAQs—organized and ready to use.
Guide conversations with predefined FAQs—organized and ready to use.
Context-Aware Dialogue,Emotion & Intent Recognition
Understands nuance,retains context,and solves real-world business problems.
Understands nuance,retains context,and solves real-world business problems.
Let AI Build Your Knowledge Base
Automatically turns past chats into usable knowledge—your AI grows with every interaction.
Automatically turns past chats into usable knowledge—your AI grows with every interaction.
Tailored Flow Automation
Adapt every flow to your unique business processes—with full flexibility and control.
Adapt every flow to your unique business processes—with full flexibility and control.
Tailored Flow Automation
- Visual Workflow Designer
- Branching Logic with Conditions
- Flexible API Integrations
- Real-Time Workflow Monitoring
Multi-turn Dialogue
Multi-turn Dialogue
customer "I want to return my order"
agent "Which order number?"
customer "Order #12345"
Analysis Results
Intent Recognition Return Request
Emotion Analysis Neutral → Satisfied
Dialogue • Recognize • Analyze
Let AI Build Your Knowledge Base
Automatically turns past chats into usable knowledge—your AI grows with every interaction.
- Word Docs
- PDF Files
- Websites
- Excel Files
- Chat History
- Support Tickets
- Text Files
- More Sources...
Extract • Process • Organize
Intelligence Capabilities
Industry-leading AI technology metrics
Intelligent Q&A
Deep learning-based intelligent Q&A system
Deep learning-based intelligent Q&A system
Workflow Customization
Flow workflow visual customization
Flow workflow visual customization
Multilingual Support
Supports 100+ languages with real-time translation
Supports 100+ languages with real-time translation
Emotion Detection
Deep understanding of customer emotional states
Deep understanding of customer emotional states
Why Choose Our AI Chatbot
Language Understanding
Industry-leading NLP technology for complex semantic understanding
Industry-leading NLP technology for complex semantic understanding
Lightning-Fast Replies
Delivers instant answers for real-time engagement
Delivers instant answers for real-time engagement
Customer Satisfaction
Trusted and loved by 97% of users
Trusted and loved by 97% of users
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Discover the Power of Our AI Agent
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faq
Questions buyers ask before they sign
- What is the AI chat agent trained on?
- Ecommerce support flows: order status, shipping exceptions, returns and refunds, and product questions. It is connected to your store data, so it answers from the actual order rather than from a generic help article.
- Which stores and marketplaces does it connect to?
- Amazon through the SP-API, Shopify with two-way sync, and eBay. Messaging channels include WhatsApp, LINE and TikTok. If you run something else, tell us and we will say plainly whether it connects.
- Does it write the reply, or send it?
- Either, and you choose per queue. Many teams start with the AI drafting and an agent approving, then move high-volume intents to fully automatic once they have watched it for a few weeks.
- What stops it from promising a refund it should not?
- Policy limits you set during configuration. The AI can act inside the boundaries you define — for example, refunds under a set amount — and must escalate anything outside them. It does not improvise on money.