バックエンドでエージェントの作業シフトを入力、簡単なローテーション、迅速なスケジュール確認
作業出勤、エージェントの欠勤、遅刻、早退、休憩時間超過、非活動時間の問題を監視
重要なビジネス時刻のスクリーンショット（着信通話）、定期的なスクリーンショット（2-10分）
クライアント/ウェブページブラックリストを設定、エージェントがブラックリスト項目を使用する際の強制ポップアップ禁止
エージェントのマウス/キーボード活動を監視、作業飽和度を分析
バックエンドでエージェントの作業シフトを入力、簡単なローテーション、迅速なスケジュール確認。作業出勤、エージェントの欠勤、遅刻、早退、休憩時間超過、非活動時間の問題を監視
重要なビジネス時刻のスクリーンショット（着信通話）、定期的なスクリーンショット（2-10分）。クライアント/ウェブページブラックリストを設定、ブラックリスト項目使用時の強制ポップアップ禁止
チーム作業効率45%向上
管理コスト30%削減
99%のコンプライアンス達成
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