Análisis inteligente + retroalimentación en tiempo real, mejorando cada experiencia del cliente. Herramienta exclusiva para el comercio electrónico transfronterizo para controlar la calidad del servicio
Inspección de calidad totalmente automatizada para llamadas efectivas, voz a texto automática, inspección multidimensional, dimensiones personalizables
Inspección de calidad multidimensional para correos de agentes, dimensiones personalizables
Inspección de calidad totalmente automatizada para chats efectivos, inspección multidimensional, dimensiones personalizables (próximamente)
Análisis estadístico multidimensional de resultados de inspección de calidad, identificando problemas de servicio para mejora continua
La precisión de AC alcanza el 98%
80% de mejora en la eficiencia de AC
35% de mejora en la calidad general del servicio
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